Surveillent Reviews | surveillent.com @ PissedConsumer

Anonymous

Guest-1122823

Worst customer service ever experienced

Oct 29, 2017

1.0

I ordered an item off there website which was labeled in stock. We had needed the item right away. So we expected to see it within a few days. The company gave us no tracking number to see where it is. After almost a month. We contact them and say listen we’d like a refund, and they can keep the product. So they immediately email back with nothing but rudeness. And actually call us liars and threaten us with legal action as well as attempting slander and defamation of character. They’re true criminals, and should be put out of business. They’re the most untrustworthy online company I’ve ever dealt with.

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Reason of review:

Order processing issue

Anonymous

Guest-964549

Surveillent - Amp Review

Nov 30, 2016

1.0

Placed an order. Recieved an estimated shipping date. Once that passed I got weary and starting reading reviews of this company. The BBB reviews say it all. I emailed company any started a dispute with paypal to reconcile. The email I recieved back was completely insulting. Buyer beware and do your research before ordering. This was their response: Obviously you spend your time in slums of PissedConsumer. So you know that is a garbage site run by extorting foreigners. Educated customers evaluate online sites by REAL reviews where an authenticated order is matched up to a real transaction. For example see Ebay http://bit.do/EbayFeedback-ELVESsupply, Reseller Ratings http://goo.gl/hqukU3, Amazon http://goo.gl/Fde3Br. Using these REAL sources of how an online store operates with its customers will make you sound more educated than trying to tell PayPal that PissedConsumer is something that can be trusted. BTW and for the record Surveillent has ZERO to do with us. Your statement is not true and id a lie and we can prove that legally if needed. Now regarding your order it wasn’t stated as being in stock when you ordered. Now for most educated customers they will ask for a stock check before making an order that it NOT in stock or ask us for status later. Either way they will do one or the other but one thing they don’t do is jump all over the dispute button. That’s pretty ridiculous and if that is how you do business then we can’t recommend anyone EVER do business with you online. We have requested your order be stopped and turned around and once we have confirmation that has been done this order will be cancelled and refunded.

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Reason of review:

Problem with delivery

Resolved

Brailee Lth

Helena, Montana

Resolved: LEAVE A MESSAGE -

Sep 30, 2016

2.6

ITEM ORDERED - ADVERTISED 1-3 DAYS IN STOCK 5 DAYS LATER - NO PRODUCT / NO TRACKING NUMBER I CALLED SURVEILLENT ( LEAVE MESSAGE ) HERE ARE THERE PHONE NUMBRERS ( ALL WITH - LEAVE A MESSAGE ) HOPING TO TALK TO SOMEONG - DID NOT HAPPEN ! CANNOT TALK LIVE TO A CUSTOMER REPRESENTATIVE - 1.) 1-32*-318-**** ( LEAVE MESSAGE ) 2.) 1-61*-424-**** ( LEAVE MESSAGE ) 3.) 1-61*-275-**** ( LEAVE MESSAGE ) 4.) 1-61*-200-**** ( LEAVE MESSAGE ) THE PART I ORDERED WAS A TRANSFORMER FOR A GATE OPENER THIS IS URGENT - GATE WON'T OPEN OR CLOSE WITHOUT THIS PART WITH THEIR 1-3 DAYS SHIPPING / ADVERTISED AND IN STOCK. I ORDERED FROM SURVEILLENT / 5 DAYS LATER - NO PRODUCT AND NO TRACKING NUMBER. THEY CONFIRMED THEY GOT MY MONEY BY E-MAIL BY GIVING ME AN ORDER NUMBER - WHERE IS THE PRODUCT / FOUND THE PHONE NUMBERS FOR THEM ON GOOGLE SEARCH - THEY ALL SAY LEAVE A NUMBER ! WILL NOT PURCHASE FROM SURVEILLENT EVER AGAIN !

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Cons:

Cannot speak to someone in person
Where is the product
Did not like - them saying in text 1-3days

Reason of review:

5 days no product / text said 1-3days and in stock

Preferred solution: CALL ME OR E-MAIL ME WITH THE TRACKING NUMBER !

1 comment

Brailee Lth

Oct 06, 2016

Product Arrived - New and worked

Still never received any notice that it was coming either by e-mail or by phone and no tracking number - Just showed up on the day that I was going to bill back the charge on my credit card - go figure ... PS they have no customer service -

Helpful

Anonymous

Guest-898872

Niles, Ohio

Surveillent Shipping Service Review

Aug 11, 2016

1.0

I ordered a specialty wireless three way light control system from ElvesSupply.com and i did not get my part. I called them for a week straight and left messages, while they never returned my call. Went to my bank and had the charges reversed. Horrible experience!

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Reason of review:

Order processing issue

Gentle Jpx

Flint, Michigan

Placed an order a month ago !!

Mar 01, 2016

1.0

I placed an order about a month ago. I still have yet to receive it. I have called multiple times, there is no live person- just goes to voicemail. I also emailed and no one has returned my call or emails. I knew something was not right when I did not see a tracking number. Very disappointed in how very poor customer service they have. I would never purchase from this company ever again and hope everyone reading this doesn't either. Usually inexpensive means horrible service!

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Loss:

$17

Reason of review:

Order processing issue

Preferred solution: Full refund

Anonymous

Guest-556241

New York, New York

ElvesSupply.com is a front for these scammers! Do not Buy!

Nov 10, 2014

Once the internet has revealed what scam artists the owners of Surveillent are, they thought they could open up a new website - Elves Supply (elvessupply.com) and get a fresh start. Not so fast! These people are rude, abusive, and will just hold on to your money without delivering your product. Just go and read the other reviews about these guys all over the web. WARNING: DO NOT BUY FROM SURVEILLENT OR ELVES SUPPLY!!! Here is just one example of how rude they are: Wanted to share this email I had with Surveillent's customer service. Don't do business with this company. They're nuts. Hello from Surveillent :) This email is absolutely offending. Start a new email and ask your questions nicely or you won't receive another reply. Thank you, Surveillent, LLC.

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Reason of review:

Poor customer service

Preferred solution: To let the world know!

20 comments

Guest-1461907

Apr 12, 2018

I totally agree. I went through the worst customer service nightmare ever with this scam company.

I got all that plus more!

WARNING! NEVER DO BUSINESS WITH THEM!

Guest-1206416

Aug 31, 2016

I almost made a purchase until I read all these reviews. i will post the 2 emails I received from them.

You be the judge.

Hello from ELVESsupply.com

Hello,

If you do excellent research of the product then you should never have to return the product.

Good research of a return policy is smart as well. In fact it’s a great idea to read all Terms and Conditions before you buy anywhere. On every page (all1+ million of them) at ELVESsupply.com you will see "Terms and Conditions" and if you click on that it will bring you to all of our policies.

Thank you, ELVESsupply.com 601 Carlson Pkwy #1015A Minnetonka, MN 55305 CustomerService@***.com -----Original Message----- From: CustomerService@***.com [mailto:CustomerService@***.com] Sent: Wednesday, August 31, 2016 2:44 PM To: CustomerService@***.com Subject: ELVESsupply.com: Contact Us An email from the ELVESsupply.com Contact Us page was received: 2) Hello from ELVESsupply.com Hello, Bad reviews. What slum-blog are hanging out on? You are sounding NOT like a customer as customers don’t write emails like you have.

Time to the get the Legal Team involved and do an investigation of intel. Top Rated REAL Reviews on… Ebay http://bit.do/EbayFeedback-ELVESsupply Reseller Ratings http://goo.gl/hqukU3 Amazon http://goo.gl/Fde3Br We are extremely honest and best in service… Low Prices 24/7/365 Order Assistance Excellent Customer Service Huge Selection Fast Shipping Mobile/Tablet Friendly Loyalty Rewards Points Program Extended Validation SSL (EV-SSL) Secure Certificate aka Green Padlock with publicly auditable certificates PCI Compliant D&B Verified D&B Platinum Service Member Thank you, ELVESsupply.com 601 Carlson Pkwy #1015A Minnetonka, MN 55305 CustomerService@***.com

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Anonymous

Guest-582476

Buyer Beware - Not Authorized

Jan 14, 2015

1.0

The truth is that the owner is Chris J. Jahnke and his brother Tim Jahnke is the "owner" of elvessupply.com. Both of these guys are taking advantage of a broken supply channel system so they can resell products they're not authorized to purchase from distribution channels in the first place. Most all reputable physical security manufactures sell ONLY to distributors (ScanSource, Anixter, TechData, Ingram Micro, ADI...etc). A distributor is responsible for purchasing and holding inventory for dozens if not hundreds of manufacturers(ie. Axis, Sony, ACTi, HID, Panasonic, Mobotix, Crestron, Milestone...etc). Distributors have their own sales, support, and customer service departments that re-sellers contact for purchasing or support. The distributor then supplies the re-seller once they have setup an account and determine the re-seller is qualified.However, most all reputable manufacturers require that re-sellers must first be trained how to sell, support, and/or install their products. Companies like Sony, Axis, HID, Panasonic and many more require this re-seller training and do not allow distributors to sell to anyone that is not authorized by them first. However, some distributors fail to follow this agreement and sell to companies who have no business selling high end physical security solutions. Once the manufacturers catches wind of this, however, it's all over for their distribution relationship and the distributor is cut off for good. Can you think of any other situations where CEOs took advantage of a broken system for profit? How'd that turn out? Go ahead and buy from these guys. I'm sure everything will work out for the best.

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Reason of review:

Not as described/ advertised

4 comments

Guest-934288

Jan 21, 2015

They are doing what 90% of online stores do that you find on google or amazon, drop ship products from a distributor. Many manufacturers have price fixing where they want to keep prices high for their larger installer customers.

As a consumer, would not you be upset if an item you bought is marked up 200% and a store may want to sell it for lower to be competitive but are prevented from doing so by the manufacturer? Oh an by the way Amazon ignores most MAP or MFG required support but largely gets ignored due to their high volumes. I work with several vendors that this company works and sells, as well as a few in other markets, and a number of them sell direct to Amazon, and want to keep other resellers prices high so they can make more profit. Additionally due to this , your taxes are higher as the price fixing they push keeps prices high for State/federal projects as suppliers are not allowed to sell below a certain price to keep "brand value" high.

Anixter, tri-ed and other "authorized distribtrutors" in my experience provide zero support and little customer service.

So in the end, I agree good customer service is key, vendors need to stop artificially keeping prices high, fix their supply chains and stop complaining.

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Anonymous

Guest-611308

Redmond, Washington

I ordered an item

Mar 21, 2015

Have not received it yet , I have left 4 messages and 4 emails and no return of calls or email, cannot even talk to a live person, very poor customer service would not order again, are they afraid to answer the phone or return a call or an email? Something is very fishy about this company, maybe the government should look into them and see what is going on there, fraud??????, I guess my next move is to call my bankcard co and cancel the transaction, in fact I think I will do that right now as soon as I finish this email

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Loss:

$65

Cons:

Would not return calls or email

Reason of review:

Poor customer service

Preferred solution: Deliver product or service ordered

Rheanna Jbl

Kissimmee, Florida

I Had A Very Good Experience With Surveillent.com

Dec 16, 2014

5.0

I was skeptical at first to say the least after reading these reviews. However, these guys have been around a long time and for the most part have some of the best prices I could find. I ordered my item and immediately emailed them to make sure they received my order. I received a response back same day. I was updated with tracking within two days and my item was delivered within one week. I actually had a problem installing this item, they very kindly accepted the return no questions asked, and even paid for the return shipping. I think these guys have done an outstanding job. Their customer service was top of the line and I have no complaints. I will be purchasing from Surveillent.com again in the very near future. Cheers!

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Reason of review:

Fair pricing

Jettie Wwy

Minneapolis, Minnesota

A Little Extra work But worth it

Mar 29, 2015

Recently ordered a couple things from surveillent and become worried a few days later as my order was no where to be found and I had to call in to make sure that my order had actually been placed. I called in a couple times with no response which was frustrating at first but the next day I was called back and able to get my order set straight and they even pushed the shipping up for my troubles. Very pleased with the company and their quality help. Plus the bonus of buying at very low prices. A little extra effort to track my items down but worth it in the long run

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Reason of review:

Fair pricing

Anonymous

Guest-491771

Los Angeles, California

LIARS!

May 29, 2014

attempted to purchase a printer through these folks through ebay. was to be a valentine's day gift...yes i am a hopeless romantic. a month later i don't have a printer, they've dinged my account for the printer and then have the audacity to claim that they told me they never had the printer and had offered me a printer of greater value in its stead...never happened. never communicated squat to me but were eager to take my cash. these people are the biggest liars i have ever dealt with in the business world, including used car salesmen!

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Anonymous

Guest-475942

Worst customer service of all time... Wow how unbelievably RUDE !!! and Just MEAN !!!

Feb 16, 2014

They are really nice unless you have a complaint or a return then they Threaten you, Call you names and even get Down Right Nasty. Dealing with these guys was by far the worst experience I have ever had with a on-line purchase. I actually got paranoid thinking they would come to my house and hurt me. They actually make you click on a agreement that says you will not say anything that could be defamation to their company or employees in any way before you can even deal with them... That should be a RED FLAG right there but I clicked on it and now that I am warning people about them I am not really sure what they will do. Anyhow thank GOD I used Paypal to do the transaction and they made it right. (I Love Paypal) This apparently IS a legit company with really low prices but if they send you a poor quality TV and you are not satisfied then be ready for some serious name calling and a LOT of verbal abuse.

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3 comments

Guest-785806

Feb 16, 2014

I don't think they are done dealing with you, they could still come to your house and hurt you or worse. Seriously if you are telling lies about them they have every right to stand up for themselves and sue. Hope they don`t kill you because of the review you wrote, or worse come after you with a lawsuit.

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Anonymous

Guest-380996

Phoenix, Arizona

Abusive and Crazy

Oct 02, 2013

I had an order that went fine. The problem was when I actually interacted with a live person over a non-response to a product inquiry. Their response via E mail was silly and insulting. On the phone the pea brain owner/customer service agent told me he ought to come and kick my ***. It was infuriating but also one of the silliest, moronic episodes I've ever experienced with anyone in regards to any business transaction. The person I dealt with is unstable, angry and abusive. They told me they would no longer be allowed to do business with them and I was to cease and desist as related to any communications. Don't worry, I will never be tempted to do additional business with him.

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Anonymous

Guest-219350

Miami, Florida

Surveillent's Horrible Service

Jul 29, 2011

Wanted to share this email I had with Surveillent's customer service. Don't do business with this company. They're nuts. Hello from Surveillent :) This email is absolutely offending. Start a new email and ask your questions nicely or you won't receive another reply. Thank you, Surveillent, LLC. 612-424-CCTV (Main) 855 Village Center Drive, Unit 226 St. Paul, MN 55127 -----Original Message----- From: - Amazon Marketplace [mailto:[e-mail address removed]] Sent: Friday, July 29, 2011 12:43 PM To: Surveillent Subject: Order inquiry from Amazon customer John Irvin Where are you located????? I need a $500 printer right away.... no where on the sight does it give an address????????????

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2 comments

Guest-535860

Aug 30, 2012

We needed to add this company as a vendor to our system. I sent a nice and simple email to them with this simple (and common business practice) request. Below is the reply that I received:

Hello from Surveillent :)

We don't compete any forms including W9's to get sales from customers. Our profit margins are so tight that stopping to do so would make any order be a loss when we are only advertising at pennies over cost.

Thank you,

Surveillent.COM / Surveillent.NET / Surveillent.BIZ - 3 different stores with over 300,000 different products CustomerService@***.net Surveillent, LLC.

612-424-CCTV (Main)

855 Village Center Drive, Unit 226

St. Paul, MN 55127

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cwiinnetka

Mount Laurel, New Jersey

We purchased a two way intercom system from Surveillant LLC, through Amazon.com. It did not work as

Jun 07, 2011

Worst online shopping experience ever. Do not shop with Surveillent LLC we contacted Surveillent via phone four times over a period of three weeks and received no response whatsoever. We then contacted via email and finally received a response. They made no apology for lack of customer service in returning our initial phone calls and proceeded to tell us that it was our fault we purchased the wrong product, called us ignorant, liars etc. There are many unhappy consumers who have dealt with these severely mentally challenged person. Here's a sample of an email from "Surveillent." Hello from Surveillent :) You're kidding us right? Detailed specs like that are meant to be researched with the manufacturer. Apparently you expect a marketplace to include everything that something won't do. BTW the info you are reading is created by Amazon and not Surveillent. This is ridiculous. There is no way you are really this ignorant.

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3 comments

Guest-783193

Feb 07, 2014

They sent me a product that was defective out of the box. It happens, but instead of giving me a rma#, they made me contact the manufacturer for return ticket ID which the manufacturer said was highly unusual.

I finally got an rma# with instructions to send back the unit and box in 'like new' condition or be subject to restocking and 'other costs'. Like they are going to restock a defective item????

I just want to replace a defective unit. Why make it so hard?

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Contact Information

Website:

www.surveillent.com

Mailing Address:

855 Village Center Drive Unit 226

St. Paul, Minnesota 55127

United States

Phone:

(612) 424-2288

Contact Surveillent Customer Service

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Surveillent

Surveillent Overview

Top Surveillent Reviews

"I Had A Very Good Experience With Surveillent.com"

"Worst customer service ever experienced "

Worst customer service ever experienced

Surveillent - Amp Review

Resolved: LEAVE A MESSAGE -

Surveillent Shipping Service Review

Placed an order a month ago !!

ElvesSupply.com is a front for these scammers! Do not Buy!

Buyer Beware - Not Authorized

I ordered an item

I Had A Very Good Experience With Surveillent.com

A Little Extra work But worth it

LIARS!

Worst customer service of all time... Wow how unbelievably RUDE !!! and Just MEAN !!!

Abusive and Crazy

E-commerce Talks

Art for Your Home Not Museums

Surveillent's Horrible Service

We purchased a two way intercom system from Surveillant LLC, through Amazon.com. It did not work as

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